We have recently purchased a new Gas Fireplace from HFS and the experience has been extremely satisfying. We visited their showroom in Salem after many hours of research on line. The sales and design staff were very helpful and never pushy. The installation team was very professional, neat, and efficient. Looking forward to our next cold weather so we can enjoy the beautiful new fireplace.
We are very pleased with the service on our gas fireplace today.
Don the technician, is a very pleasant guy, and obviously really good at what he does. He didn’t rush and explained things thoroughly before he left.
I’m sure he has a lot of happy customers out there!!
We went to Home Fire Stove to purchase a new pellet stove insert. While talking with the salesperson we decided to purchase gas insert instead. We had to have gas installed in our home. Home Fire took care of everything form permits, inspection, etc. . It was the easiest process from start to finish. The entire staff we worked with were professional, friendly, and very knowledgeable. I would definitely buy from them again and highly recommend them.
Home Fire Stove is an excellent company with honest and reliable employees. Don is a highly recommended technician. He replaced the old worn parts on my 1998 Avalon natural gas fire stove and cleaned it thoroughly. The stove looks new and is sending out lots of heat. You won't go wrong with calling this company for repairs and sales. Highly Recommended!
I purchased a gas propane stove in your salem market st store and had it installed in my newly purchased mobile home in Lebanon. The installers were perfection and my Paloma stove .. after a technical adjustment is working well. Let this company help you .. theynn b know their stuff!
Outstanding customer service! Had to have gas hooked up for new range. The engineers who came out were professional, courteous, punctual and quick. Really appreciated the quick response time and excellent work!
Needed a part for my gas fireplace due to age and a prior owner's "fix" with substandard wiring. Service manager went beyond expectations and not only had the part in stock, but provided installation instructions as well. The newer part, doing the same job differently, did require a couple of wiring modifications, but they diagrammed the needed changes, and helped this do-it-yourselfer do it himself.
Don Fuls just left our home after servicing our gas fireplace, and I want you to know how very happy we are with his work. We are new to the area and Home Fire Stove and Grill was recommended to us by the previous owner of our home. Don was every bit the professional, but he was friendly and personable. He explained everything he was doing and why, and made sure everything was to our satisfaction before he left. He treated us like we were his most important customers, and we were much more than just satisfied with his work. Thank you for sending such a conscientious and thorough technician! We'll recommend the Home Fire Stove and Grill to anyone who is looking for fireplace service.
"Just wanted to say thank you for all that you have done to make our stove buying experience a great one. We are very happy with the stove and with your excellent customer service and follow-up. We received the replacement flue collar and brick and we are all set for winter. I just recommended your site to a friend of mine who is looking for a new insert. Hope she gives you a call. Thanks again for a great shopping experience."
"You recently replaced our wood stove with a new Avalon stove. We just wanted you to know how pleased we have been with your stove, and will all of the people you employ. From the original visit to your showroom to the man who did the estimate, to the men who actually installed the stove, everyone was knowledgeable, professional, and great to work with. Thank you for being a business that strives to be above reproach. We have already told others about our positive experience doing business with you."
"Just wanted to let you know that we are very happy with our recent experience with everyone at Home Fire Stove. Our Lopi Greenfield stove was delivered and installed today. The installers were both very professional and very meticulous. We appreciate the attention to detail. We have been a customer of Home Fire Stove for many years and this reinforces all of the reasons why we continue to be your customer. Thank you!"
"These folks are just great! I've used them so many times and the sales people are great. I can't say enough about their installers. A company is only as good as their installers, and Home Fire Stove has great installers. I needed new gas lines run for my Thermador stove as well as my new fireplaces and they took care of everything. I highly recommend Home Fire Stove! Thank you again, Jeff!"