Home Fire Stove & Grill City works hard to serve our customers and seek new ways to make their lives easier, more enjoyable and stress free. Home Fire Stove’s Comfort Plans are more than just a “warranty”, it is peace of mind. Home Fire Stove covers a myriad of extended service plans to gas fireplaces, inserts and freestanding stoves. Comfort plan members can pay monthly, or annually and avoid major repair bills. If there is a breakdown or issue with their hearth product we are just a phone call away!
What is a Comfort Plan?
A Comfort Plan with Home Fire Stove & Grill City is a comprehensive maintenance plan to protect your hearth products. It provides homeowners with seasonal operational and safety inspections and overall equipment evaluations to ensure safe, reliable and efficient operation.
Our Comfort Plan members also receive considerable discounts of services, repairs and hearth product replacements. In addition to the above you will also receive priority service, and service availability as part of your Comfort Plan purchase.
Experience Ultimate Peace of Mind
Peace of mind! Besides all of the benefits listed above, we take the worry out of remembering to have your hearth product serviced. Our service center staff will call or email you to set up your maintenance appointments when they are due.
Extend Your Hearth Product's Lifespan
In one year, your hearth product can run as many as 2,000 hours, equivalent to 70,000 miles on a vehicle. When you neglect your hearth product, you pay a hefty price in wasted fuel, costly repairs, and shortened hearth product life. Having your hearth product regularly inspected and maintained results in fewer service repairs, lower energy costs, extended equipment life and greater safety.
The Ideal Choice for Hearth Product Owners
Anyone who owns a hearth product purchased from Home Fire Stove & Grill City should own a Comfort Plan. When you purchase a new hearth product, the equipment manufacturers require them to be inspected yearly throughout the warranty period by a professional hearth company and that you keep written proof of each inspection on hand to keep warranties valid.
Apply for Your Comfort Plan Today
Ensure the longevity and safety of your hearth product by enrolling in our comprehensive Comfort Plan. Complete the form below to start enjoying the peace of mind and exclusive benefits that come with being a Comfort Plan member.
First things first.
The Comfort Plan is designed to work with gas (natural or propane) fireplaces, gas inserts and gas stoves. In order to proceed, you will need to agree that you are registering a product powered by gas.
Plan has to be for a gas fireplace, gas insert or gas stove.
SELECT YOUR COMFORT PLAN
5 YEAR PLANS
PREMIUM PLAN*
FREE PARTS & LABOR
1 Annual Tune-Up and Inspection (5 total)
15% Discount on Optional Upgrades
Reminder call & postcard Priority Response to Emergency Calls Locked in rate for 5 years
Option to renew at locked in rate
10% Discount on purchase of replacement appliance
SELECT
ESSENTIAL PLAN*
1 Annual Tune-Up and Inspection (5 total)
10% Discount on Optional Upgrades
Reminder call & postcard Priority Response to Emergency Calls Locked in rate for 5 years
Option to renew at locked in rate
5% Discount on purchase of replacement appliance
FREE PARTS & LABOR
1 Annual Tune-Up and Inspection (3 total)
15% Discount on Optional Upgrades
Reminder call & postcard Priority Response to Emergency Calls Locked in rate for 3 years
Option to renew at locked in rate
10% Discount on purchase of replacement appliance
SELECT
ESSENTIAL PLAN*
1 Annual Tune-Up and Inspection (3 total)
10% Discount on Optional Upgrades
Reminder call & postcard Priority Response to Emergency Calls Locked in rate for 3 years
Option to renew at locked in rate
5% Discount on purchase of replacement appliance
CONFIRM ADDRESS
Let's make sure you are located within our service area. Please enter your address:
Address:
City:
State:
Zip:
All address fields are required.
ID: 1920-2
PURCHASE DATE
Was your gas fireplace, gas insert or gas stove purchased within the last 30 days?
ID: 1920-3
CONFIRM PURCHASE
Did you buy your gas fireplace, gas insert or gas stove from Home Fire Stove & Grill City?
ID: 1920-4
PURCHASED FROM HOME FIRE STOVE?
Looks like you might not qualify for the Comfort Plan, but let's ask a couple more questions to find out if you qualify for one of our other plans.
Did you buy your gas fireplace, gas insert or gas stove from Home Fire Stove & Grill City?
ID: 1920-5
Thank you for being our customer!
We are ready to serve you. Just a couple more questions to help us find the right plan for you.
Do you know the manufacturer of your gas fireplace, gas insert or gas stove?
What year was it purchased new?
Approximately when was it last serviced?
All fields are required.
ID: 1920-6
We came up a bit short
We currently don't offer a plan that fits your exact needs; However, since you are a loyal customer of Home Fire Stove, we would like the opportunity to find a great solution to service your fireplace in the future. Would you like one of our non-commission sales reps to contact you?
Name:
Email:
Phone:
All fields are required.
ID: 1920-7
We came up a bit short
We currently don't offer a plan that fits your exact needs, however since you are a loyal customer of Home Fire Stove we would like the opportunity to find a great solution to service your fireplace in the future. Would like one of our non-commission reps to contact you so see if we can find a fit?
Name:
Email:
Phone:
All fields are required.
ID: 1920-8
Wonderful.
You are approved for the Home Fire Stove Comfort Plan!
We are thrilled to provide this extended level of comfort, assurance and safety in the product you enjoy. We just have a few more items before we process your payment.
Did one of our Sales Associates help you? THE CONTRACT
Please download and review the Comfort Plan Contract here. If you have any questions regarding your coverage, please contact the store for clarification.
Name:
Email:
Phone:
All fields are required.
ID: 1920-9
Qualification
You might not qualify for the Comfort Plan, but let's ask a couple more questions to find out if you qualify for one of our other plans.
Where did you buy your gas stove, gas insert or gas fireplace from?
Do you know the manufacturer of your gas fireplace / gas stove?
Approximately when was it last serviced?
All fields are required.
ID: 1920-10
Unfortunately we couldn't find a plan that fits.
Your stove, fireplace or insert does not qualify for our Comfort Plan, but we do offer other service and repair options that might be a great fit. Would you like us to call or email you to discuss available options?
Name:
Email:
Phone:
All fields are required.
ID: 1920-11 (END POINT)
THANKS! We will be in touch soon.
ID: 1920-12 (END POINT)
SIGNUP PROCESS
ID: 1920-13
We think we can do it.
Based on the information you have given us we feel we can most likely offer you all the great benefits of our comfort plan, but we will have to follow-up with you to confirm a couple more details. One of our reps will contact you soon to complete the signup?
Name:
Email:
Phone:
All fields are required.
ID: 1920-14 (END POINT)
Unfortunately Comfort Plans are only available for gas (natural or propane) fireplaces, gas inserts and gas stoves.
ID: 1920-15 (EP)
OUTSIDE SERVICE AREA
Unfortunately, your address is outside of our service area, but we may still be able to assist you. Please complete this form and one of team members will contact you.
